We store server’s service data for 35 days, after which time it is deleted on a rolling basis - data created on Jan 3rd, 2020 gets deleted on Feb 7rd 2020, for example. To plan for new network capacity and server improvements.Įxample: We may deploy more capacity to meet demand and make sure speeds stay up for all users. To troubleshoot our service.Įxample: We use them to detect sudden disconnects of multiple connections and correlate it with other monitoring data in order to resolve the issues. To manage the number of concurrent active connections, and handle abuse. To calculate peak times of service demand in order to plan the network capacity. This is the data we collect to make sure our VPN infrastructure works (“Service Data”): If you use our VPN service, we collect the minimum amount of information needed to provide and operate it, as well as keep it running safely and efficiently. Product functionality Service Data from our VPN servers More specifically, we may collect and process personal data about you in the following situations: Personal data is understood as any information that relates to an identified or identifiable natural person and includes the information you provide to us while using our VPN services. Transferred data meaning files such as emails, pictures or other data which you download/upload from the internet.We rely on our own secure DNS servers, so your queries are also protected from exposure to 3rd parties. But let’s start with what we don’t collect. We will describe how we process the data in the following sections.
We try to minimize the collection of any data, we aggregate or delete it as soon as possible, and if it is not necessary we don’t collect it at all. Generally speaking, we need some personal data particularly to provide you our products and services, optimize and improve our products and services, to send you direct marketing, or to comply with our legal obligations.
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